I see consulting as a service with a great many facets. Depending on the particular assignment, the consultant can adopt a variety of roles depending on the task in hand. These can include the roles of process consultant, expert adviser, moderator, coach, strategy consultant, management consultant, or expert. When I advise customers, I find it key to clarify in advance which of these roles will help us achieve our objective. My consulting services are based on neutrality, objectivity, confidentiality, adherence to standards, process-oriented thinking and action, professional skill, and quality. If required for certain services, I also draw on the skills of my network of experts.

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